On Thursday, our downstairs unit went out, so we contacted our warranty people. The next day around 8:05a.m I received a call from Crawford heating and air letting me know they could come out Tuesday of next week. I explain to them that I have my disabled father staying with me and with these three digit temperature is not safe for him. They understood my concern and went ahead and came out the same day. Crawford heating and air really care about their customers and Seth the technician was very professional, knowledgeable and caring. Seth took the time and answered all my questions, he even responded to my text that was sent after hours. I could go on and on, on how satisfied our family is with this company. I would highly recommend this company to anyone. Thank you Seth you’re awesome!